Employee Spotlight: Alison Walls, Customer Support Manager

If you ever need help with an ikeGPS product, Alison Walls, our customer support manager, has your back. Alison loves working closely with our customers and manages a team of expert customer support specialists. We invite you to take a moment to get to know Alison.

Please describe your role.

As the customer support manager, I oversee a team of support and training specialists who help our customers operate all of the ikeGPS products. I love that this role allows me to act as a customer advocate, help others be successful and work with innovative technology products.

What’s a typical day in the office like?

I never have a typical day. My day is ruled by the needs of others; therefore, it’s always unpredictable. I normally view my emails on the way to work and make a priority list. Once in the office, I check to make sure my team members have what they need. Throughout the day, I work with my team, customers, development, sales and marketing.

What were you doing before you joined ikeGPS?

My degree is in land surveying and civil engineering. In my career, I have worked in developing and supporting GPS devices, construction work and elementary school teaching. Recently, I spent a semester at the University of Colorado in Boulder completing my master’s in engineering. I started this four years ago part time, and it felt good to complete it.

Why did you decide to join ikeGPS?

I have a passion for technology and people. As a bonus, this job allows me to get involved with a growing company with unique products that have huge market potential. The products fit my background in GPS, engineering and surveying, so it is a great match.

What are some big projects you’re currently tackling?

We recently released IKE 4, which means ensuring that the support and training team members are experts in the product. I’m also enhancing the Spike knowledge base and creating a IKE 4 knowledge base.

What do you love about working at ikeGPS most?

I’m a people person who’s also a technical geek, and the people I work with are great. We have fantastic customers, and I love that this job always allows me to increase my technical knowledge about a subject matter that I’m passionate about.

What did you want to be when you grow up?

An air hostess but my mother forced me to go to university instead. Sometimes mothers do know best.

What are some of your favorite outside office activities?

I spend my free time with family and creating clay sculptures. I also organize netball games, which is a popular sport in New Zealand.

If you could create your perfect meal, what would it be?

A meal of freshly caught blue cod, crumbled scallops, salad and fries, followed by Pavlova and brandy snaps for dessert would be perfect.

What’s your dream vacation?

I would love to go on an African safari to see a silverback gorilla and watch the giraffes run.