Welcome to Spike

Your Spike Team

  • James Pardue SVP Sales

  • Dan McGrady Dir. Customer Success

  • Liz Etzel Application Engineer

  • Holly Cox Support Engineer

Useful Documents and Supporting Materials

Spike Support

Useful Documents and Supporting Materials

Your Spike Team

  • James Pardue SVP Sales

  • Dan McGrady Dir. Customer Success

  • Liz Etzel Application Engineer

  • Holly Cox Support Engineer

Spike Support

Common Questions

Is Spike compatible with my device?

2020-08-06

Check out the supported device list below to find out.

Tips and Tricks

How do I export a scaled image from Spike?

2020-07-20

Follow these steps to export a Scaled Image from your Spike Cloud account:

  • Log into your Spike Cloud account by clicking on the “Customer Login” button at ikegps.com.
  • From your Gallery, click on the photo you would like to export the Scaled Image from.
  • Click on the Report tab.
  • Lastly, click on the Download button, and select Scaled Image (Beta). The original photo will now download to your computer.

Learn more about scaled images in the document below.

Tips and Tricks

How do I view orientation/location details of a saved photo?

2020-07-20

Once you have taken a photo with the Spike app and saved it, you can view the orientation and location details (latitude, longitude, altitude) of the object and your smartphone or tablet. To view the details, go into the photo Gallery in your Spike app, and tap on the photo you want to view. Then tap on Details.

Tips and Tricks

How do I clean Spike safely?

2020-07-20

Use a microfiber towel or camera lens cleaning pen, and minimize rubbing. Dust and grit may be blown off. Fingerprints, dust, minor scratches, etc. will have minimal to no impact on laser performance under normal circumstances. Avoid placing Spike in confined spaces with objects that have the potential to scratch the lens.

Tips and Tricks

What are some of the export options from Spike?

2020-07-20

All measurements are saved with the photo, and can be exported and shared with your team, colleagues or customers. The Spike app and Spike Cloud allow you to select the export format for your needs. From the Spike app you can export photos and measurements as a JPG, PDFSpike file (XML), or KMZ. Spike files can be shared and edited between devices running the Spike app, and KMZ files can be imported into popular GIS tools, such as Google Earth. Photos that have been uploaded to the Cloud can be exported as a PDFJPG (with measurements or image only) or a viewable URL.

Exporting and sharing from the Spike App

Photos can be shared via email or through various installed apps. Once you have taken your photo, completed your measurements, and saved it, go to the photo Gallery, tap on the photo you want to share, and tap the Share icon to start the sharing process. After selecting the file format you wish to share, you will be presented with options for sending the file. Typically you will always be able to share the file by sending it in an email (if email has been configured), but you may also have other options such as Google Drive, Dropbox, or Evernote. If you are using an iOS device and do not see an option you are expecting, you may need to select ‘More…’ and enable the app’s sharing function.

Tips and Tricks

How do I use the Alignment Rectangle

2020-07-20

Using the alignment rectangle is an essential step in order to correct for the position you are standing (angle) or the perspective when you are capturing an image using Spike for photo measurement. Check out some examples and tips in the document below.

Can I automatically correct Image perspective?

2020-07-20

Yes! The Correct Perspective feature in the Spike Cloud will improve the accuracy of your measurements along with helping to save you time measuring your photos.

Instead of manually correcting the perspective of a photo by drawing an alignment rectangle, you can now use the Correct Perspective (beta) button. When you use the Correct Perspective feature, Spike will automatically correct the perspective of a photo, ensuring greater accuracy of measurements. Then you can immediately start taking measurements. 

Tips and Tricks

Can I use Spike to measure two sides of one object?

2020-07-20
Common Questions

Whats the deal with Spike Pro?

2020-07-20

On February 5th, 2018, ikeGPS launched premium features and updates to the Spike Cloud. These updates include the launch of the Spike Pro Plan and related premium features. You can find answers to the most asked questions about the Spike Pro Plan in the document below.

Common Questions

What languages does Spike support?

2020-07-20

Currently, Spike is available in the following languages:

  • Danish
  • Deutsch (German)
  • Dutch
  • English
  • Finnish
  • French
  • Greek
  • Italian
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish

The Spike User Manual is available in other languages, and can be found here.

For future versions of the Spike App and support documentation, we are prioritizing language support based on customer demand and will begin releasing language support for documentation.

Common Questions

Is Spike waterproof?

2020-07-20

No. Dropping Spike in water will damage the device. Using Spike in the rain is not recommended.

Common Questions

How does the Spike device communicate with the Spike App?

2020-07-20

Spike connects to your Smartphone via Bluetooth Smart (Low Energy). To pair Spike with your Smartphone, first mount Spike to the back of your Smartphone case and install the App. Download the Spike User Manual to view step-by-step instructions for pairing Spike with your Smartphone via Bluetooth.

Common Questions

Can I take accurate measurements inside?

2020-07-20

Yes, you can take accurate measurements indoors.  Spike has a Laser Rangefinder supporting 6-600 feet (2-200 m) range with a ± 3% accuracy for both inside and outside measurements.

To ensure accurate measurements with your Spike indoors or outdoors please make sure:

  • Your target is a flat surface and is all on the same plane.
  • Your target is or has a rectangular shape on it (to align the object).
  • Your laser (crosshair on the screen) is pointed at your target.
  • Your laser (crosshair on the screen) is not pointed at a transparent (ie. window) or reflective point.
  • You are perpendicular to your target (or as close to 90°, but not more than 45°).

Common Questions

Can I measure photos from my desktop?

2020-07-20

Yes. A photo can be uploaded to the online, cloud-based Spike tools. By uploading a photo to the cloud, you can view, edit, measure, and download Spike photos using your browser.

An account can be created from the Settings screen or by selecting the Cloud tab within the Gallery of the Spike app. Once a photo has been uploaded to the cloud, the photo can be accessed from the Spike Customer Login button here.

Note: We recommend using Google Chrome when accessing the cloud-based tools.

How do I get started with Spike?

2020-07-20

You can quickly get up and running with Spike by using the Spike Quickstart Guide!

Common Questions

What are Spike’s technical specifications?

2020-07-20

Device & OS

Spike works with commercial Google Android and Apple iOS Smartphones and Tablets. To view a list of recommended devices that have gone through camera calibration procedure and provide the highest level of accuracy, see the list of supported devices.

Connectivity

The Spike device connects with your Smartphone or Tablet via Bluetooth. Your device must support Bluetooth Smart 4.0 low energy technology.

Battery

The Spike device has an Internal Li-ion battery that is charged via a micro USB charging port (a USB cable is included in the box with Spike). Battery life is 4 hours of continuous use.

Laser

Spike’s eye safe laser rangefinder supports ranges between 6-650 feet (2-200 meters). The accuracy of Spike’s laser rangefinder is ± 1%

Accuracy

The accuracy of Spike’s laser rangefinder is ± 3%;the accuracy of Photo Measurements is ± 1% (if positioned perpendicular to the target); and the accuracy of Point-to-Point Measurements is ± 1%​.

Units

Spike supports measurements in feet + inches, inches, meters, or centimeters. Unit settings may be changed at any time via the Spike app settings.

Output Formats

Measurements are stored with the photo and can be shared as a PDF, JPG, Spike File (XML), or KMZ. For Android devices only, additional output includes HMTL. The Spike File is a compressed .ZIP file, which contains the Spike photos and XML file with measurement and location data.

Common Questions

Is the Spike user manual available in different languages?

2020-07-20

Of course! Use the links below to download the Spike User Manual in English, German, French, Spanish, and Portuguese.

Getting Started

Where can I get the Spike App?

2020-07-20

For users running iOS 8.0+; download the Spike iOS App.

For Android users running Android 4.4 (KitKat) or later, download the Android App.

 

Getting Started

What do the different color indicator lights on Spike mean?

2020-07-20

The LED indicator shows the status of your Spike:

Getting Started

How do I align the Spike laser?

2020-07-20

Getting Started

How do I calibrate the Spike compass?

2020-07-20

Getting Started

WEBINAR: Using Spike for Signage

2020-07-20

How do I know if my Spike battery is running low?

2020-07-20

When the Spike device is connected, a battery level
indicator will be shown on the Spike main menu. You can check how much battery you have left there.

How do I charge Spike?

2020-07-20

Spike has an internal battery that requires charging, and can be charged via the supplied USB cable.
After setting up your Spike, we recommend charging your Spike for approximately 3 hours.

  • Connect the USB cable provided to the micro USB charging port on the bottom of your Spike.
  • Connect the other end of the USB cable to any device that can charge USB devices (e.g. computer, wall charger, etc). The LED indicator will flash while charging.
  • The LED indicator will turn green when the Spike is fully charged. Disconnect the USB cable and store in a safe place.
Getting Started

How do I attach Spike to my smartphone or tablet?

2020-07-20

Spike is easy to attach to any device. Use the guides below depending on whether you are using Spike for Smartphone or a Spike for Tablet.

Getting Started

Do I need to power off Spike?

2020-07-16

Your Spike will automatically turn off after 1 minute of inactivity. Alternatively, you can turn it off manually
by holding down the Spike button for 5 seconds until the blue LED indicator turns off.

Spike Support

Please send us a message by filling out the form below and we will get back with you shortly.

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